USPTO technical staff assist employees affected by the IT outage. (Photo by Michael Connor/USPTO)
Update on USPTO response to CrowdStrike IT outage
On behalf of the USPTO, I want to express our gratitude for your patience while we work to mitigate the effects of the CrowdStrike IT outage. This event has significantly affected millions of users globally, and thousands within our USPTO workforce.
The USPTO has been diligently working since early Friday morning to restore workstation access for employees across our organization. Fortunately, all of our external, stakeholder-facing systems were minimally impacted and were restored to full operation as of Friday afternoon. The public should have no issues accessing systems such as MyUSPTO, TEAS, or other applications linked to your USPTO.gov account or our public webpages.
Though a majority of those who lost computer access are now fully online and we project that most of our workforce will be back online before the end of the week, we know employees may have missed previously scheduled meetings or were not able to return your communications. We regret any confusion or uncertainty this has caused you.
I want to express my sincere appreciation and gratitude to our teams who have been at this non-stop for the last few days, working over the weekend to set up an expanded onsite resolution center. I also want to thank the many employees across the organization who have stepped up to help outside of their regular job responsibilities. We will continue providing expanded services and hours until we have every USPTO employee back online. We are also committed to doing everything possible to alleviate the impact this outage has had on our stakeholders.
Thank you for your patience as we work to get this issue resolved. I appreciate your time and support.
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