Current Events
As of 3 p.m. ET today, our IT Service Desk technicians have worked through over 600 voice messages to establish help tickets and begin contacting users. Work is progressing and we are continuing to increase the number of available support personnel over the next 48 hours to speed up this progress.
We are currently unable to deploy an agency-wide fix, as resolution requires a digital “handshake” between an IT technician and the computer user which takes around half an hour to accomplish.
If you have already called and left a voicemail, please do not leave additional messages. Additional calls will not speed up the response rate.
We will publish an additional update at noon ET on Sunday, July 21.
We will also have additional on-site support staff starting at 8 a.m. ET on Monday, July 22 to assist employees local to the Alexandria, VA area who wish to come to one of two designated locations to resolve the issue with an IT technician in person. The locations are:
- Main campus building (Madison East/West Atrium) right outside of the Public Search Facility
- Eisenhower Depot, 2034 Eisenhower Avenue, Alexandria VA 22134
Note: You must bring your laptop with you.
We greatly appreciate your patience as we continue to evaluate all means possible to address this issue as quickly as we can.
Posted at 05:18PM Jul 20, 2024 in Current Status |