Current Events
Based on the updated best estimates, roughly 6,500 employees could be impacted by the CrowdStrike outage.
As of 10 a.m. ET, our IT Service
Desk technicians are currently listening to and processing employee voicemails
left between 7- 8 a.m. ET on Friday, July 19, 2024.
Due to the nature of the
issue, our technicians can’t remote into a user’s workstation and remediate. Therefore,
the resolution time per employee is ranging between 25 minutes and 35 minutes
with an average of 100 requests for service resolved per hour.
At this time there is no
agency-wide solution we can deploy to all computers, and we must continue to
resolve employee issues on a 1-to-1 basis with employee interaction.
If you are in within 50
miles of USPTO headquarters in Alexandria, you will have an option to come on
site to resolve the ongoing global issue at the two designated locations on
campus. We will have technical support staff from 8 a.m. until 5 p.m. ET on
Monday, July 22.
The locations are as
follows:
1.
Main campus building (Madison East/West Atrium)
right outside of the Public Search Facility
2.
Eisenhower Depot 2034 Eisenhower Avenue, Alexandria
VA 22134
Note: You must bring
your laptop to campus and there will be staff to assist in resolving the
issues.
Below are additional details on the inventory of requests as of 10 a.m. ET on Saturday, July 20:
Please stay tuned to the USPTO System 411 blog, where we will provide subsequent updates as more relevant information becomes available. We will publish an update at 4 p.m. ET on Saturday, July 20.
Posted at 12:05PM Jul 20, 2024 in Current Status |