Current Events
UPDATE: Global Issue Affecting USPTO Users 07.19.2024 5:05 p.m.
The Service Desk will contact customers who have left a voicemail over the weekend. If you are within 50 miles of the USPTO HQ OCIO, you have an option to come on site to resolve this global issue at the two designated locations on campus. There will be technical support staff from 8 a.m. ET until 5 p.m. ET on Monday, July 22. The following are the locations:
- Main campus building (Madison East/West Atrium) is outside of the Public Search Facility
- Eisenhower Depot- 2034 Eisenhower Avenue, Alexandria, VA 22134
You must bring your laptop to campus and there will be staff to assist in resolving the issues.
UPDATE: Windows Outage 07.19.2024 12:20 p.m.
A global issue is affecting multiple systems across the agency. Some of our users are reporting a blue "Recovery" screen on their workstation. Restarting will not resolve the issue. Users that are able to logon to their workstations, DO NOT REBOOT to avoid getting the blue Recovery screen. Service Desk is currently experiencing a high call volume, expect longer than normal wait times. Please watch for updates on System 411.
Windows Outage 10:19 a.m.
A global issue is affecting multiple systems across the agency. Some of our users are reporting a blue “Recovery” screen on their workstation. DO NOT REBOOT. Restarting will not resolve the issue. Users that are able to logon to their workstations are requested to NOT REBOOT. Our Service desk is experiencing a high call volume, and you may experience a longer wait time.
Posted at 05:05PM Jul 19, 2024 in Current Status |