Current Events
Update: Netskope Service Degradation 4:20 p.m. ET
OCIO is making progress in resolving the ongoing issue affecting access to USPTO resources and applications through Netskope. Our teams are working diligently to find a resolution, and we appreciate your patience and understanding. Those that are affected, please use the temporary solution until further notice. If you need any assistance, please contact the Service Desk.
Update: Netskope Service Degradation 3 p.m. ET
OCIO is diligently working to resolve the ongoing issue that is currently impacting access to USPTO resources and applications through Netskope. In the meantime, a temporary solution has been made available to affected users. If you need assistance, please reach out to the Service Desk for prompt support.
Update Netskope Service Degradation 2 p.m. ET
OCIO is continuing its efforts to address the issue, which is currently affecting access to USPTO resources and applications via Netskope. A temporary solution is available for affected users. If you need assistance, please contact the Service Desk.
Netskope Service Degradation
Netskope users are reporting that they are unable to access all USPTO resources and applications except for Teams and Outlook. If you are a Netskope user and are having issues accessing a USPTO application, please follow the instructions in this workaround to disable Netskope and connect to the VPN using AnyConnect. Please note, this is a temporary workaround until issues with Netskope are resolved. If assistance is needed, contact the Service Desk, but be aware the Service Desk is currently experiencing high call volume so wait times will be longer than usual. Hourly updates regarding this issue will be posted on the IT Service Portal as well as the System 411.
Posted at 04:20PM Jul 12, 2024 in Current Status |