| US 7,600,018 B2 | ||
| Method and apparatus for managing network devices | ||
| Yoshito Maekawa, Kanagawa (Japan); and Toshiaki Igarashi, Kanagawa (Japan) | ||
| Assigned to Canon Kabushiki Kaisha, Tokyo (Japan) | ||
| Filed on Jul. 13, 2007, as Appl. No. 11/777,632. | ||
| Application 11/777632 is a division of application No. 10/191547, filed on Jul. 10, 2002, granted, now 7,266,601. | ||
| Claims priority of application No. 2001-215932 (JP), filed on Jul. 16, 2001; and application No. 2002-180060 (JP), filed on Jun. 20, 2002. | ||
| Prior Publication US 2008/0016210 A1, Jan. 17, 2008 | ||
| Int. Cl. G06F 15/173 (2006.01); G06F 3/12 (2006.01) | ||
| U.S. Cl. 709—224 [709/223; 709/217; 358/1.15; 358/402] | 6 Claims |
| 1. A server apparatus for managing at least one managed network printer connected to a network, comprising:
a storage component that stores a plurality of location information for providing information corresponding to each of a plurality
of predetermined categories through a web browser executed on a user's PC, wherein operational state information of the network
printer is categorized by the predetermined categories according to whether the operational state information indicates that
a user-recoverable-error has happened or a service call error has happened;
an obtaining component that obtains operational state information from the network printer;
a specifying component that specifies location information corresponding to a category of the obtained operational state information,
wherein the location information is stored by the storage component; and
a sending control component that controls a process of sending an electrical message including the location information specified
by the specifying component to a predetermined address, wherein the location information is embedded in the electrical message
so as to be used by a link function of a mailer program executed by the user's PC,
wherein:
i) said specifying component specifies first location information in said storage component for showing a service call of
a company which sold the network printer, when the obtained operational state information indicates that the service call
error has happened; and wherein
ii) said specifying component specifies second location information in said storage component for providing information corresponding
to a category of the obtained operational state information, when the obtained operational state information indicates that
the user-recoverable-error has happened, wherein the second location information is used by the web browser of the user's
PC to launch a web application installed in the network printer, and the web application provides the information corresponding
to a category of the obtained operational state information.
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